Simone

Refund policy
We now have a NO REFUND / EXCHANGE POLICY on ALL ORDERS! However, we will accept returns/ exchange if there was an issue on OUR behalf. Otherwise, hair sales, ready to ship and custom wig orders ARE FINAL
To be eligible for return/ exchange your item must be in the same condition that you received it, unworn, or unused, lace still intact, and its original package. You’ll also need a receipt or proof of purchase.
To start a return/exchange you can contact us at contact@wigsbyteecollection.com. If return/ exchange accepted we will send instructions on how and where to send your package. Failure to not request return/ exchange will not be accepted. Must contact us within five days after receiving your package failure to do so will forfeit your return/exchange request.
Damages and issues Please, be sure to inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.
Exceptions/ non-returnable items Certain items can’t be returned such as custom products (special orders) or sale items or gift cards unfortunately.
Refunds We will notify you once we’ve received and inspected your return, and inform you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please, remember it can take some time for your bank or credit card company to process and post refund.
Shipping carriers and deliveries
We are not responsible for any lost or damaged items once they leave our possession. We will work diligently to get your items to you with no issues during transit. Although, the responsibility of lost, stolen, or damaged items does not fall solely upon us. If you have any issues or concerns regarding lost, damaged, or stolen items, feel free to contact the shipping carriers.
Shipping policy Our signature virgin hair wigs & provide your own hair orders takes 7-14 business days to process and 1-3 business days to ship.
Ready to ship wigs will typically take 1-3 business days to process and ship out.
Our signature raw wigs orders takes 14-21 business days to process and 1-3 business days to ship.
During high volume of orders, holidays, and sales please expect turnaround times to be extended. In addition, shipping and processing times are two different things. Orders are not processed on the weekends.
If you have a special event please make sure to place your order in advance to receive your package in time. As we are only able to expedite shipping NOT our processing times.
If you would like your order expedited please email us at contact@wigsbyteecollection.com with your order number and we will send you the information to complete your request. Please note we will not be able to accommodate all requests.
Please note after every purchase you will receive an additional email regarding authorization form. This form must be completed within 24 hours of purchase failure to do so will result in your order being cancelled.
For the best experience with our hair please be sure to follow the hair care instruction that are included in your package.
For basic questions about our hair please feel free to DM us or email us. A member from our team will get back to you!
For questions related to an order that has been placed please email us at contact@wigsbyteecollection.com. A member from our team will assist you! Please note shipping updates will not be provided via email unless the respective processing times has been met.
Before purchase please make sure your shipping and billing address is the same, if not you will be refunded immediately. After your order has been shipped please refer to UPS regarding shipping and delivery updates.
Please note, we are note we are not responsible for any improperly fit units if you failed to send us your correct measurement.
Wigsbytee.co is not responsible for any damaged, lost, or delayed packages once it is in shipping couriers possession.